Terms of service
1. GENERAL INFORMATION
The website http://www.davidgotlib.ch/ is provided by:
David Gotlib Sàrl (“DG” or “we”)
3963 Crans-Montana
Switzerland
VAT: CHE-224.353.312
If you have any questions or comments, you can contact us via:
Email: info@davidgotlib.com
1.1 These Terms and Conditions (“Terms and Conditions”) apply to all Purchasers of Products (“Products”) manufactured and sold by David Gotlib Sàrl (“DG”) and to all users of this website. By purchasing Products or using the website, the Purchaser (“Purchaser”) agrees to be bound by these Terms and Conditions.
1.2 These Terms and Conditions apply exclusively unless explicitly varied by written agreement. Any derogation only replaces or supplements the clause concerned. All other provisions remain applicable.
1.3 DG reserves the right to amend or supplement these Terms and Conditions in the future. Changes do not affect existing orders. Amendments take effect on the first day of the month following the month of notification. The Purchaser is deemed to agree unless withdrawing according to the “Return Policy” section.
2. OFFER AND ACCEPTANCE
2.1 Our online offer is presented with utmost care. We provide detailed technical and visual information within the limits of technical possibilities. Images offer an approximate representation. All online offers are invitations to purchase and are not binding. Valid while stocks last.
2.2 Purchasers must be at least 18 years old. Orders by minors must be placed by a parent/legal guardian. DG sends an order confirmation within two (2) calendar days to the provided email. The contract is concluded only upon receipt of this confirmation.
2.3 DG may refuse an order or decline to send a confirmation email. If an order cannot be executed, DG will notify the Purchaser and refund any payments made. No other compensation is due.
2.4 DG may set specific conditions for certain offers (e.g., limited validity). These apply only if communicated before ordering.
3. PRICING
3.1 Prices are in Euro (€) and include applicable taxes. Delivery and additional costs are listed separately. Pricing errors may be corrected after purchase.
3.2 Complaints regarding pricing or payment must be submitted in writing within seven (7) days after order confirmation. Complaints do not suspend payments.
3.3 We may change prices at any time but apply the price shown at ordering unless there is a pricing inaccuracy. VAT rate changes are borne by the Purchaser.
3.4 Additional costs related to certain payment methods are borne by the Purchaser.
4. PAYMENT
4.1 Payments are due immediately upon order. Accepted methods include Mastercard, VISA, American Express, Diners, and PayPal.
4.2 Additional payment methods may be added and will be announced on our website.
4.3 DG ensures secure payment procedures through authorized payment partners.
4.4 Payments are processed via Stripe or Mollie using encrypted security systems.
4.5 DG delivers Products only after full payment. Ownership remains with DG until all amounts are paid.
5. DELIVERY
5.1 Orders are processed within one (1) week after confirmation. Longer delivery terms may be communicated. If DG fails to deliver within the communicated deadline, the Purchaser may terminate the agreement and be refunded within fourteen (14) days.
5.2 Deliveries are handled by external carriers (e.g., FedEx). DG is not responsible for delays or lost parcels caused by third parties or force majeure. Undelivered orders trigger a carrier investigation before refunds or re-delivery.
5.3 The Purchaser must ensure delivery is possible. If not present, the carrier may leave instructions or deliver to a neighbour/safe place.
5.4 If delivery is refused or not collected within two weeks, DG may
• charge storage costs, and/or
• cancel the contract and refund the amount minus administrative, delivery, and storage fees.
5.5 DG bears the risk until delivery. Risk transfers to the Purchaser upon delivery, even without signature.
6. DEFECTS AND COMPLAINTS
6.1 Consumers have a statutory two-year warranty for non-conform goods, except when defects were known at purchase.
6.2 Non-conformity must be established within two years from delivery.
6.3 Warranty does not apply to normal wear, misuse, accidental damage, moisture, fire, or external causes.
6.4 Visible defects must be reported within two (2) months of delivery, with detailed written documentation (photos recommended).
6.5 Defective Products must be returned in original condition and packaging within fourteen (14) days. Return shipping is at Purchaser’s risk.
6.6 Warranty covers repair or replacement. If impossible or disproportionate, DG may grant a price reduction or terminate the contract with full refund, upon return of the Product.
6.7 If warranty conditions are not met, DG will return the Products at Purchaser’s expense.
7. RETURN POLICY
7.1 Consumers may return Products within 14 days of delivery without reason by emailing info@davidgotlib.com and submitting the withdrawal form.
7.2 Returned Products must be unworn, undamaged, and “as new,” with tags attached. Shipping costs are borne by the Purchaser. DG refunds after receiving and approving the returned Product.
7.3 No withdrawal right applies for personalized goods or goods inseparably mixed with other items.
7.4 Purchasers are liable for value reduction caused by excessive handling.
8. FORCE MAJEURE
8.1 DG is not liable for obligations affected by force majeure.
8.2 Obligations are suspended during force majeure. If force majeure exceeds two (2) months, either party may terminate the contract without compensation (except refund of undelivered goods).
9. INTELLECTUAL PROPERTY
9.1 DG retains all intellectual property rights related to the website and webshop.
9.2 Purchasers may not use or modify DG intellectual property without explicit permission.
10. YOUR PRIVACY
10.1 Personal data is required for order processing. Incorrect or missing data may result in order cancellation. Data is processed according to our Privacy Policy available on our website.
11. OWN RISK
11.1 Purchasers use Products at their own risk and must ensure all users comply with these Terms.
12. LIABILITY
12.1 DG is not liable for indirect or consequential damages unless caused by wilful or serious fault.
12.2 Nothing excludes liability for death, personal injury, or fraud.
12.3 If DG is held liable, compensation is limited to the total amount paid for the Products.
13. GENERAL
13.1 Invalid or unenforceable clauses do not affect remaining provisions. Parties shall replace invalid clauses with legally valid equivalents.
13.2 Failure to enforce provisions is not a waiver.
13.3 These Terms apply to all present and future contracts unless explicitly varied in writing.
14. ANTWERP'S MOST BRILLIANT
Since 2026, we are an Officially Certified Jeweller by Antwerp World Diamond Center and the City of Antwerp. David Gotlib will at all times operate in full compliance with the requirements of the Antwerp’s Most Brilliant quality label.
15. APPLICABLE LAW
14.1 Contracts are governed by Swiss law (excluding the Vienna Convention on the International Sale of Goods).
14.2 Consumers may submit disputes to an independent body (EU ODR platform).
14.3 Disputes fall under the exclusive jurisdiction of the courts where DG is registered, unless mandatory law states otherwise.
